Bradford White Water Heater Error Codes (2022)

If you're looking for help fixing your Bradford White Water Heater, look no further! Our comprehensive Bradford White Water Heater error code guide will explain common issues, provide tips, and show you how to read your model's error codes.

CODE: None, control LED not on or flashing.
PROBLEM: No electrical power.
FIX: Turn power on.

CODE:Short flash, once every four seconds.
PROBLEM:Stand-by mode, Waiting for call for heat (no fault).
FIX:Normal operation. Adjust thermostat to temp level.

CODE:“Heartbeat”, alternates bright/dim.
PROBLEM:Thermostat calling for heat (no fault).
FIX:Normal operation. Adjust thermostat to temp level.

CODE:Short flash once every 3 second.
PROBLEM:Weak pilot signal on last call for heat.

CODE:Two flash, three second pause.
PROBLEM:Pressure switch not working - closed position.

CODE:Three flash, three second pause.
PROBLEM:Pressure switch or blower temp. switch not working - open position.

CODE:Four flash, three second pause.
PROBLEM:Excessive tank temperature. System must be reset.

CODE:Five flash, three second pause.
PROBLEM:Undesired - false pilot flame present.

CODE:Six-one flash, three second pause.
PROBLEM:Failed to light pilot. System auto resets.

CODE:Six-two flash, three second pause.
PROBLEM:Pressure switch or blower temp switch opened during burner operation. System auto resets.

CODE:Six-three flash, three second pause.
PROBLEM:Pilot flame extinguished. System auto resets.

CODE:Six-four flash, three second pause.
PROBLEM:Undesired - false pilot flame sensed. System auto resets.

CODE:Seven flash, three second pause.
PROBLEM:Simulated Resistive Device Harness out of specification.

CODE:Eight-one flash, three second pause.
PROBLEM:Simulated Resistive Device Harness specification check.

CODE:Eight-two flash, three second pause.
PROBLEM:Thermal well sensor damaged or unplugged.

CODE:Eight-three flash, three second pause.
PROBLEM:Gas valve electronics fault detected.

CODE:Eight-four flash, three second pause.
PROBLEM:Gas valve fault detected.


Related Error Code Pages:
Bradford White Water Heater Error Codes,

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Product Reviews:


Purchased a Bradford White Gas Water Heater 6 years, 9 months ago. The top

Purchased a Bradford White Gas Water Heater 6 years, 9 months ago. The top of the tank is now leaking and we do not have hot water. Plumber told us we need to replace it. The Warranty on the water heater is only good for 6 years. Called Bradford White customer service and person was very rude and did not care about our concerns. I am very uncomfortable with buying another Bradford White Water Heater.

Published: November 10, 2014

Michael of Plymouth, MI

Source: consumeraffairs.com

I had a Bradford White hot water tank replaced after two years while under

I had a Bradford White hot water tank replaced after two years while under warranty. Unfortunately, after the plumbers reinstallation costs, I was out about the same amount as with the original installation. However the main problem concerns the temperature regulation. The temperature is too hot so I barely move the regulating valve and the temperature is too cool. Upon moving the regulator a minimal amount, the temperature is too hot. It is impossible to get a standard temperature. I would never recommend a Bradford White hot water heater.

Published: December 13, 2019

Larry of Monroe, OH

Source: consumeraffairs.com

My wife and I purchased a new home in 2013 and during the first year no com

My wife and I purchased a new home in 2013 and during the first year no complaints. On 10 May 15 Mothers Day I had to replace my Bradford White water heater because the internal seal burst. On May 22 I had several walls and carpet dried and repaired. The morning of 24 May 15 the new Bradford White water heater burst again... Another insurance claim to repair my mechanical room and basement. Since the heater is less than a month old it is under warranty and will be replaced at no cost. There is still the issue of labor cost to pay for the licensed plumber. I will never again purchase a Bradford White product nor should anyone reading this.

Published: May 24, 2015

Ron of Upper Marlboro, MD

Source: consumeraffairs.com

We had the Bradford White gas 40 gallon hot water heater B/Wmitw40s6fbn ins

We had the Bradford White gas 40 gallon hot water heater B/Wmitw40s6fbn installed 3.5 years ago after being surprised that the prior Bradford White unit lasted over 13 years. I thought we would have the same luck, but it started leaking from the side somewhere and leaking down the unit after 3.5 years. The pilot light seemed to also be going on and off a lot. Luckily my wife, Melinda discovered it leaking and cleaned up the puddle before it went into our finished half of the basement and into my office. My 3 sons, 13, 15 and 18 as well as Mindy and I had to do without hot water for a few days as it happened during February vacation and we were going skiing. We returned on the weekend so had to take showers at the country club for a few days. The plumber said that Bradford White would charge $140 for the new tank for shipping and the fact that it was a newer and better model. It looked exactly the same as the other unit. Plus it cost me $300 in labor to replace it. I will keep a close eye on this one after reading all the negative reviews. It seems as though Bradford White have done a 180 since we bought the last one 17 years ago when it was with our newly purchased home. It is made in the U.S. so I cant blame it for being made in China! There is obviously a defect with this 40 gallon tank.

Published: February 28, 2017

Shawn of Ipswich, MA

Source: consumeraffairs.com

50 gal model #450s6en12 in 5 bedroom 3 bath home... Not a single problem fo

50 gal model #450s6en12 in 5 bedroom 3 bath home... Not a single problem for the last 18 years. Will definitely buy another... tankless water 4 system at almost 4 times the cost to replace with another equivalent system. Cant touch this.

Published: March 2, 2018

Warren of Fountaim Valley, CA

Source: consumeraffairs.com

Eight years ago we put in our home a Bradford White energy saver 50 gallon

Eight years ago we put in our home a Bradford White energy saver 50 gallon hot water heater and it started leaking last month. Shouldnt hot water heaters last longer than 8 years?

Published: August 9, 2016

David of Chanute, KS

Source: consumeraffairs.com

Had a new water heater installed in a new house in January 2006. It was a B

Had a new water heater installed in a new house in January 2006. It was a Bradford White 80 gallon electric. It was defective and replaced in February 2008. It is now leaking and will have to be replaced again after only 6 years. The online warranty information says the warranty was out in 2012, 6 years after manufacture.

Published: May 28, 2014

David of Lagrange, KY

Source: consumeraffairs.com

I purchased water heater in 2008 that failed under warranty a few years lat

I purchased water heater in 2008 that failed under warranty a few years later. The company agreed to replace it under warranty free of charge with the exception of labor. This newer unit is now having issues and I paid for the repair of two thermostats because it assumed the remaining warranty of the original failed unit, and no longer has a warranty. Customer service informed me that they may have been willing to offer a discount on price of repair if I would have called them before it was completed. Not available though after the repair. It is difficult to understand how the newer unit does not also have an original warranty. Now penalized twice for one failed unit and one that is also malfunctioning after a few years. I will not purchase this brand again and will be very clear about when a warranty starts and ends when I purchase a replacement.

Published: February 22, 2017

Catherine of Leola, PA

Source: consumeraffairs.com

The igniter goes out every 4 months. You constantly have to go and turn it

The igniter goes out every 4 months. You constantly have to go and turn it on which is a headache itself due to you have to reset the module. I had to pay for a plumber after hours to switch out parts which the manufacturer says will reimbursement. Thats a big lie. You have to get their authorized plumbers that only work businesses hours. Save yourself the grief. Stay away from this water heater company.

Published: June 7, 2017

Frank of Bakersfield, CA

Source: consumeraffairs.com

Dont purchase a Bradford White! Initially I was thinking buy American. What

Dont purchase a Bradford White! Initially I was thinking buy American. What a mistake! Our 50 gal. BW with a 10 year warranty self destructed just short of four years with a catastrophic failure! The water tank cracked. Hot water began spraying out of the pressure relief valve connection then pouring out of the base. My past experience has been that water heaters begin with a drip under the tank indicating its time for replacement. Our Bradford White just let go creating an instant flood. With 6 years of existing warranty remaining I found the customer service dept to be useless especially when you need a new hot water heater immediately. If you are considering a Bradford White my recommendation is STAY CLEAR of this brand.

Published: January 24, 2019

Dimitri of Eastchester, NY

Source: consumeraffairs.com

I purchased a 75 gal. BW water heater and it had to be replaced after 5 yea

I purchased a 75 gal. BW water heater and it had to be replaced after 5 years. Warranty was good for 6 years so they replaced the heater but it still cost me $500 for the service. The new one has now leaked after 4 years and they will not replace it because the original purchase was more than 6 yrs ago. Two hot water heater both leaking within 5 years. I would say this company has a quality issue.

Published: August 6, 2019

Brent of Ypsilanti, MI

Source: consumeraffairs.com

$1500.00 unit leaking in tank seams 2 months after warranty over, NO HELP o

$1500.00 unit leaking in tank seams 2 months after warranty over, NO HELP offered by company. Purchased for $1500.00 Bradford White Defender 50 gal tank 8/28/2009 Model # M1TW50S6FSX Serial # FG12138580 from Wayne J Pisanchyn Plumbing & Heating Clarks Summit, PA. Unit is leaking 12/2015. Warranty was over 2 MONTHS ago. Warranty dept mgr Amy @ Bradford White corp. offered nothing. She was very robotic and unsympathetic. Amy was very glib and informed me that she was the TEAM LEADER for the warranty dept and no else could help me. The unit was maintained and is leaking in the SEAMS of the tank. It is obviously defective. Both plumber & manufacturer offered nothing substantial. I will have to pay another $1500.00 for another unit. NO DISCOUNT or EXCEPTION in warranty. My previous basic hot water heater lasted 15 yrs +. I will be sharing my Bradford White corp. experience online for any potential consumers to be advised that $1500.00 every 6 yrs is unreasonable for a water heater. Bradford White corp is not interested in happy customers and manufacturing QUALITY products, they are only interested in their bottom line and following their warranty rules to the letter.

Published: December 16, 2015

William of Moscow , PA

Source: consumeraffairs.com

We had the Bradford White gas 50-gallon water heater installed 3.5 years ag

We had the Bradford White gas 50-gallon water heater installed 3.5 years ago. The previous one lasted for almost 11 years. It started leaking over the past weekend. I contacted the plumber and they found that the problem causing the leaks was due to the faulty temperature control vault. I always have to make many adjustment on the vault in order to get the correct water temperature each time after we returned from vacations. Its either too hot or not hot enough. Gave it a slight touch and it changes the temperature unpredictably. The tank was still under the 6-year warranty but the labor warranty was over in 3 years. I contacted the company and ask them to cover the labor cost because the problem was caused by a faulty device that it was first installed. They refused to take any responsibilities and stated that the labor cost was the responsibility of the customer.

Published: June 2, 2017

Homer of Vernon Hills, IL

Source: consumeraffairs.com

Thermal Coupler is bad after 4 years. I contacted Bradford White after havi

Thermal Coupler is bad after 4 years. I contacted Bradford White after having plumber from Mike Diamond let me know the unit is under warranty. After contacting BW, I was told to contact Ferguson Plumbing Supply. After waiting for about an hour to let a new employee figure out how to handle a swap of a warrantied product, I was told I owed $25 for a handling fee. What the heck was he talking about? BW told me it would be a swap at no charge to me. I contacted BW and they told me it was up to their supplier. I told BW I will NEVER buy another BW product and he didnt seem to care. What a ripoff! I could go to Home Depot or Lowes and pay about $6 for a thermal coupler and install it myself with any other water heater, but NO... not with BW. I guess were going to get rid of this unit and get a tankless water heater. Thank you, BW, for helping us speed up the process to purchase another mfgs tankless water heater!!!

Published: June 25, 2015

Orv of Walnut, CA

Source: consumeraffairs.com

Our plumber installed a Bradford White Water Heater in our condo in 2013. I

Our plumber installed a Bradford White Water Heater in our condo in 2013. It has to be replaced today (5 years). Labor is not covered, there is a $125 surcharge because of a federal standard that made newer water heaters more efficient but cost more, so I have to pick up the difference. I called BW and they basically told me too bad, I have no choice. The average water heater lasts 12.5 years, BW certainly lowers that average. Choose anything else.

Published: October 8, 2018

J of Clearwater Beach, FL

Source: consumeraffairs.com

I bought this 40 gal water heater in Feb 2017. Running out of water after 1

I bought this 40 gal water heater in Feb 2017. Running out of water after 10 minutes shower. Requested a verification with their technician. After verification they say its normal. I had one cascade before. Never missed water in my life. Never buy product from them. Its garbage!

Published: March 11, 2018

Jacques of Montreal, QC

Source: consumeraffairs.com

The gas hot water tank was installed on 01/04/13 and quit working on 08/29/

The gas hot water tank was installed on 01/04/13 and quit working on 08/29/19. It was installed by a reputable local plumbing company. Bradford Whites response...If the plumbing company installs another Bradford tank we can extend the warranty at no extra charge. Seriously? I dont want another Bradford tank. I got twice the life out of a tank installed by one of the big box stores and they are known for garbage units. Stay away from Bradford White!

Published: September 2, 2019

Rob of Canton, OH

Source: consumeraffairs.com

I wish everyone would do their homework and read these reviews before buyin

I wish everyone would do their homework and read these reviews before buying a Bradford White (BW). These things have been junk since AT LEAST 1982. My first new house in 1982 came with a 6 yr BW which failed after 6 yrs and a couple of months. My second new house in 1997 came with a 6 yr BW which failed just before 6 yrs use. Both were replaced with Rheem water heaters - great product and great warranty that includes labor in the early years. The BW replacement for my 1997 house was a 9 yr Rheem that lasted me 15 years and was still working when I chose to replace it in 2017 due to signs of age. I bought a 12 yr Rheem that covers parts & tank for 12 years, and all labor for the first 3 years, $558 (now $618 a year later).Unfortunately you dont get a choice of water heater brand with new homes, and BW has a system working against you with plumbers. If you read the Please Note at the bottom of the BW warranty page (https://www.bradfordwhite.com/warranty) youll note that BW only distributes and sells through plumbers. If you are able to buy one elsewhere (dare Amazon) and install it yourself, you have immediately voided your warranty (call them & check for yourself). Rheem does not care if you self-install providing you do it correctly - which means dont fire it up without water in it which their electronic control module would record. The Rheem module provides error codes you can call into Rheem to skip the cost and hassle of diagnosis calls with a BW.I am a happy Rheem customer, I do NOT work for Rheem, or Home Depot who sells them. Im really saddened by how many people get burned by BW buying a replacement unit year after year. A local plumbing company constantly advertises a new 6 yr 40/50 gallon electric unit, installed with an expansion tank (typically only $40 retail) and removal of the old unit for $1,395!!! Oh that hurts to think people buy this.

(Video) Bradford White Water Heater Error Codes

Published: September 7, 2018

A. of West Chester, PA

Source: consumeraffairs.com

The top part of the tank leaked and corroded the whole thing. The insulatio

The top part of the tank leaked and corroded the whole thing. The insulation on the inside was shot with moisture! A very high price for only seven years old! Not happy, we have to buy another one so darn soon!

Published: June 8, 2015

Dale of South Plainfield , NJ

Source: consumeraffairs.com

I had my home warranty company, First American, vendor, Round The Clock, in

I had my home warranty company, First American, vendor, Round The Clock, install a Bradford White water heater/serial #HC14703352 D/N 394 on 4/3/2011. Three weeks later, they had to come back because of a gas leak. We have had Southwest Gas out to our home, 3 times since, because of the smell of gas. Last Tuesday, June 19, the gas company turned off the hot water heater, saying it was too dangerous to keep on. The home warranty company will not return my calls. The vendor, Round The Clock, came out to fix the power box, and put a hole in the tank. Now, they said that it is out of warranty. I called Sheila **, Service Manager of Bradford White, phone number 1-800-900-3364 to complain. She will replace the water heater only, will not pay for labor. So, long story short, I will have to pay for labor, again. If you had a car that was leaking gas, the vendor would fix at no cost to you. It is called liability. Where is the conscience of this American business (Bradford White)? Why, as consumers, are we constantly being robbed?

Published: June 27, 2012

Eva of Las Vegas, NV

Source: consumeraffairs.com

I purchased a Bradford white hot water heater 2 years & 3 months ago. T

I purchased a Bradford white hot water heater 2 years & 3 months ago. The relief valve failed. Plumber stated valve should last several years. I am dissatisfied with the quality of this very expensive product.

Published: May 3, 2016

mary of Williamsburg, VA

Source: consumeraffairs.com

I had a Bradford-White Defender water heater professionally installed. Afte

I had a Bradford-White Defender water heater professionally installed. After 3 years, it failed and is going to cost me $400 installation fee plus another $149 for another technician visit to diagnose the problem. I have a pressure maintenance valve set at 70 psi, tested and working, as well as an expansion tank, so I know it isnt a problem with the water pressure being too high. I also have a professionally installed water softener, so I know it isnt a problem with hard water deposits eating away the tank. I have been reading numerous negative reviews on this site as well as Amazon with the same story Im telling.

Published: December 15, 2015

Michael of Draper, UT

Source: consumeraffairs.com

This device was sold to me as a premium product that would last for years.

This device was sold to me as a premium product that would last for years. Instead, it failed in under 6 years and had to be entirely replaced. Besides making a mess in my basement, I was also responsible for the labor for replacing the device. This cost over $1000. For that, I could have just put in a new hot water heater. What a waste of money and what poor quality of product. I called the warranty department to tell them how upset I was about the amount I had to spend because of their shoddy product manufacturing and they didnt care and werent willing to contribute to the high labor costs I had to incur. Dont buy their products, they are the worst.

Published: April 15, 2019

Marc of West Nyack, NY

Source: consumeraffairs.com

My 14-month old Bradford White Hot Water Tank, model M240S8DS-INCPP, had a

My 14-month old Bradford White Hot Water Tank, model M240S8DS-INCPP, had a defect in the drain valve. The valve blew apart, and left me with a water damage claim. The local supplier says there have been 2 other failures on the same model tank since the beginning of the year. Is this a known defect?

Published: April 10, 2014

Helen of North Vancouver, BC

Source: consumeraffairs.com

Had a Bradford White natural gas water heater installed in June,1993 and ha

Had a Bradford White natural gas water heater installed in June,1993 and have never had a problem with it. Now 21 years later it has small leaks on the bottom so will need to be replaced. All in all Im satisfied with this product.

Published: December 27, 2014

David of Lacygne, KS

Source: consumeraffairs.com

I installed lots of Bradford White heaters as a licensed plumber, but in th

I installed lots of Bradford White heaters as a licensed plumber, but in the past 5 years this company has gone to the trash heap! I have had nothing but problems with their electric and gas heaters. I recently put in a 50 gallon electric in a customers home. In 3 weeks the element on this unit leaked all over the customers basement and did a lot of damage! Bradford said they would give me a new heater and pay for my time to install it. Great! NOT!!! they have given me nothing! And they are not responding to my customers request to make a claim for the damages caused by this garbage??? They have made promises and delivered nothing! Lies and deception. What kind of a company would do this??? Off to the court system we go! And all they had to do was follow up, and make the claim.

Published: October 11, 2016

larry of Parkville, MD

Source: consumeraffairs.com

In July, we replaced our 16yr old hot water heater with a Bradford White ho

In July, we replaced our 16yr old hot water heater with a Bradford White hot water heater. I know regulations have changed, and this was maybe one of the first models, so we tried to give the benefit of the doubt when it started leaking 4 months later. So, we called the installer, who promptly replaced it with another Bradford White Defender hot water heater. It has been 3 days, count them, 3 days, and it is leaking already. What is wrong with this product???

Published: November 10, 2015

Ralph of Wichita, KS

Source: consumeraffairs.com

I called a plumbing company to look at my Bradford White water heater which

I called a plumbing company to look at my Bradford White water heater which is only a little less than 3 years old. He told me to call and have the replacement part sent to me under the warranty. I called the company/warranty department and was told that as the home owner I am not allowed to order the part, only the contractor who worked on the unit! Ridiculous!! Why wouldnt the homeowner be able to order the control unit as the contractor requested I do so??? I am so upset as I havent had hot water for days.

Published: May 4, 2015

Marilyn of Camden, NJ

Source: consumeraffairs.com

4 years in and the tank is leaking flooding my basement. Rather than have t

4 years in and the tank is leaking flooding my basement. Rather than have the plumber come out and charge me I called to see what they could recommend. I was hoping to see about replacing it myself but the person taking my call was totally uncooperative. Said Id have to go through wholesaler to see if they would give me a replacement. I have a video of water pouring out but thats not enough for them. I asked for their legal department and said it would be cheaper to sue for it. They now blocked me from getting my replacement unit without first shipping the heater all the way back to them for inspection. Well thats encouraging.

Published: August 26, 2020

William of Rockaway, NJ

Source: consumeraffairs.com

This water heater lasted a lot longer than most I have read about 7 years b

This water heater lasted a lot longer than most I have read about 7 years but it cracked and cannot be repaired. We have never had to replace a water heater in such a short time. Not a good brand. Will buy a different.

Published: April 14, 2021

Deborah of McCordsville, IN

Source: consumeraffairs.com

My husband and I have lived in our home for about 14 yrs now. It is a 2 fam

My husband and I have lived in our home for about 14 yrs now. It is a 2 family. We kept one old water heater, but replaced ours when purchasing the home. Needless to say, the old one which I would imagine had to be about 20+ years old is the one that was changed. So we were told by our plumber to purchase a Bradford White. The first one didnt even work, I should have run at that point, and went to another manufacturer. We did get another Bradford White put in for it to only break after 7 years. I called their warranty department to get absolutely nowhere. We paid a lot of money for this product, and honestly if we knew it had the longevity of 7 yrs we could have gotten a cheaper product, or had gone to our local Appliance Home Store. Seriously, if you ever come across this product do not buy it. I believe this manufacturer should have at least helped the customer out perhaps even discount a new one. Now wouldnt that make a lot of sense.... Well nothing folks, nothing. Rest assure we purchased another product from another manufacturer. Also, my plumber is no longer using Bradford White!

Published: September 17, 2013

Maria of Norwalk, CT

Source: consumeraffairs.com

Bradford White has to be the worst water heater in existence. A terrible pr

Bradford White has to be the worst water heater in existence. A terrible product! Ive had 3 Bradford White electric water heaters in 10 years. It seems like its the only water heater that plumbers carry and I think its because they know they wont last and can make money constantly replacing them. Anyways I had a 15 year old Rheem replaced with a Bradford White. Within two years it started leaking. The water heater was under warranty, but installation costs werent, so I had to pay to have it replaced. This one lasted about 2 years before it started to leak too. Same story - under warranty, but had to pay to have it installed.Next water heater lasted 6 years before water started pouring out of the bottom heating element door. This water heater is no longer under warranty and I cant find any plumber who doesnt carry anything besides Bradford White. Why would a plumbing company carry such an inferior product unless they plan to make money on service calls? Avoid these water heaters at all cost!!!!

Published: November 9, 2021

David of Dayton, OH

Source: consumeraffairs.com

Got a 10 year warranty water heater. 3 years then fail. Company is like pay

Got a 10 year warranty water heater. 3 years then fail. Company is like pay a plumber we appove of to convince us it was our failure and we will provide a free replacement part 2 weeks after the failure. You are okay waiting 2 weeks for hot water and trust us to decide on the failure right? I mean just because we dont answer our phone and you have to wait 20 minutes doesnt mean we are not honest? Cmon its just normal not to tell you the specific details of our warranty.

Published: September 13, 2021

David of Clymer, PA

Source: consumeraffairs.com

Licensed plumber installed BW Eco-Magnum Series w/Hydro jet 75 gal water he

Licensed plumber installed BW Eco-Magnum Series w/Hydro jet 75 gal water heater on August 2016. Failed this week April 2020. Two pinhole leaks on lower sidewall approximately 6 from bottom, near the vent holes left of the Honeywell temperature regulator. The leaks were right at the weld areas. The insulation was completely soaked. Did not last 5 years even after routine flushes. Either tank defect or possible issues with the Honeywell regulator that may have overheated the unit. There was an attempted class action lawsuit regarding the Honeywell regulator. Water pressure valve and water pressure checks out. Plumber coming to replace on Monday April 6, 2020.

Published: April 6, 2020

Jimmy of Sylmar, CA

Source: consumeraffairs.com

I have installed and serviced Bradford White Water Heaters for over 32 Year

I have installed and serviced Bradford White Water Heaters for over 32 Years. I find the posts from dissatisfied consumers to be offensive and unfounded. First of all, consumers are not supposed to be allowed to even purchase BW Water Heaters. That would be the fault of the local distributors for being the proverbial ** in the marketplace (willing to sell to anyone, for a slightly larger price). For the water heaters that failed prematurely, I have many questions that not one of the posts I read even addressed. What was the water pressure? More than the allowed 80psi maximum by residential plumbing code? Was there a PRV present on the main water line serving the home? (this creates a closed-loop system) Was there an expansion tank present on the installation of the water heater? (required if it is a closed-loop system) What is the water quality being delivered to the heater? (this will have profound impact on the life of ANY water heater and its anode rod) Was there a water softener installed in the home? (this will have profound impact on the life of ANY water heater and its anode rod) What was the incoming gas pressure? (can cause a premature failure of gas control valve)What I have found servicing ALL makes of water heaters over all of these years is that THESE FACTORS MATTER! If you dont know how to check these things or dont have the tools or the inclination, stop installing water heaters. The reason the manufacturer wants to refer you to an actual plumber is because you need one to check all of these things PRIOR to installing a water heater and addressing any & ALL underlying issues you may or may not have. As far as not resetting the warranty period?? Who does that? NO manufacturer does that! As a matter of fact, nobody in their right mind would even suggest that a manufacturer or any dealer would reset the warranty. A warranty that is indefinite is called a Lifetime Warranty and you pay for those, Upfront. No one wrecks their car and then buys the insurance to cover it, its the other way around. As far as what Licensed Plumbers charge, I believe some charge too much. By that I mean, if you are not going to back up your sale & installation of a given product with the support your customers deserve, then you should be the cheapest plumber on the market. As far as consumers buying a contractor grade product and wanting a professional to install it, I say to all licensed plumbers... Walk away. These people are not your customers, nor do you want them as customers. Let that person get it installed themselves by a Handy Manny and then complain about the product because it doesnt work right. Consumers beware: YOU GET WHAT YOU PAY FOR. Stop trying to cut corners, the rounded edges can cut or hurt you too! I do not prize the word cheap. It is not a badge of honor... it is a symbol of despair. Cheap prices make for cheap goods; cheap goods make for cheap men; cheap men make for a cheap country. - William McKinley

Published: August 24, 2014

JR of Arvada, CO

Source: consumeraffairs.com

The internal breaker cuts power after a couple uses if there is hot water i

The internal breaker cuts power after a couple uses if there is hot water in the hot water tank and doesnt reset for days, weeks, months. Worst purchase of my life. Screws dont even work when accessing the reset and temperature dials.

Published: May 20, 2017

Hugh of New Westminster, BC

Source: consumeraffairs.com

Had 2 - 40 gals twin water heaters in attic on 2 story house. Both eventual

Had 2 - 40 gals twin water heaters in attic on 2 story house. Both eventually started leaking from the thermostats. Took both of the thermostats out of tanks and found that the plastic covering both probes had split and it is where the water came back thru the thermostat housing and leaked thru my ceiling down to the first floor. Obviously a defective water heater assembly and thermostat from Honeywell.

Published: January 30, 2017

Mark of Magnolia, TX

Source: consumeraffairs.com

I had to replace my water heater @ 4 years ago (that one had served me well

I had to replace my water heater @ 4 years ago (that one had served me well for 14 years, never an issue) and the company I was dealing with only used Bradford White which I had never heard of before. Well it failed after only 4 years in September of this year. I was shocked and disgusted. I had paid extra for a 12 year warranty and with them based in Michigan I was lulled into thinking I was purchasing a quality product. The original company replaced the water heater which I grudgingly consented to because they said the only way the warranty would be honored would be to get another Bradford White. However I had to pay the labor cost of $330 plus the cleanup I endured is priceless in my hours and effort. Timing was atrocious as well (was to leave on a trip that week so that was a negative shadow) so all in all an awful experience and huge disappointment! The installer found no cause except that the Bradford White water heater of only 4 years was defective! I thought innocently that when Bradford White was aware of this they would compensate me for the labor costs. I called in October and got a front line employee who told me, “Well it does not work that way, meaning I should be happy that it was replaced. I said, “well what about this concept, that you produce a quality product that will last longer than 4 years. I would have been happier with that. Now my warranty does not revert back to 12 years, it is only 8 with the deduction of the 4 years. I kept going up the chain and ended up speaking with Dustin Bowerman who is the CEO. Initially he seemed nice and concerned and had me send photos, personal info, model/serial #s but then responded back that they do not want to set a precedent. The water heater failing was bad enough but to waste my time with the false hope that they would offer some compensation was I thought especially cruel. He stated that they are an Employee Owned Business which based on my personal experience they are #1 certainly not the Customer so stay away. Go with a cheaper product and if there is failure you are not as committed financially! Here was my response to Mr. Bowerman but never got one word back which was not surprising.I have no confidence in your product after my one and it remains to be seen negative experience. I went out of my way to give you and your company the opportunity to turn the awful and unexpected experience into a fading memory which would not dictate my future purchasing choices but you have failed terribly. I would have appreciated you not wasting anymore of my time truly when we spoke Dustin if you planned on using the dont want to set a precedent rule. I sent you a lot of personal information so very form to say the least. No wonder I am in the minority and price is the primary focus because there is no loyalty in either direction so thank you Dustin for creating my present and future cynicism on how employee run businesses do business! The employees are first and foremost number one and the customer is expendable as well as the quality controls to produce a reliable and sound product.. Shameful but I cannot dictate your conscience, only you can. Thank you for stepping upon my kindness so now you are in the minority.”Never heard back from Mr. Dustin Bowerman and it has been a month so if I had to do all over again I would have Run from Bradford White! Unfortunately this USA company does not inspire or contribute to confidence in their product nor customer service.

Published: November 20, 2014

(Video) Troubleshooting – Service Codes 5, 6-4 (Pilot, Gas Valve)

Alana Ann of Monaca, PA

Source: consumeraffairs.com

I purchased my home in 2005 with a Bradford White water heater, in 2008 it

I purchased my home in 2005 with a Bradford White water heater, in 2008 it leaked and was replaced, again in 2013 it leaked and was replaced and now in 2017 water is all over my basement floor as again it leaked... Called the company to check on warranty status and was informed that the warranty goes back to the unit that was replaced thus no warranty. I asked representative if this was normal for this product as I am seventy years old and have owned several homes and have never had this problem. I asked if I could be connected to someone that might have a suggestion what to do. No response except for, I am sorry. Subsequently I looked up reviews on this product and there are hundreds if not more similar experiences with this BRADFORD WHITE water heater. Obviously I will not be replacing this with another Bradford White as the company does not appear to really care about this product. Anyone reading this should beware about this product sold by BRADFORD WHITE.

Published: December 8, 2017

Don of Bartlett, Other

Source: consumeraffairs.com

We have two units and this morning our 5th water heater is once again leaki

We have two units and this morning our 5th water heater is once again leaking badly. This product is a joke. Do not buy this from Bradford White. And they have been difficult to deal with, not offering to pay for labor even after so many problems. We will be filing a suit against them.

Published: November 19, 2020

Eric of Clarkston, MI

Source: consumeraffairs.com

My mom had a pos bw water heater installed 5 yrs 6 months ago-- Woke up thi

My mom had a pos bw water heater installed 5 yrs 6 months ago-- Woke up this morning to find drain pan full and could not find leak. After pulling anode covers found some moisture in top cover but bottom cover was soaking wet and anode was rusted beyond belief. Its a miracle this pos didnt short out and burn the house down. NEVER EVER have I seen a water heater with such a short life span as this. WOULD NEVER RECOMMEND THIS PRODUCT OR ANY OTHER MADE BY THIS COMPANY.

Published: August 12, 2014

todd of Odedsa, TX

Source: consumeraffairs.com

In 2016, I purchased and had my plumbing company install a brand new Bradfo

In 2016, I purchased and had my plumbing company install a brand new Bradford White Hot Water Heater Tank 50 Gal Hydrojet Model#RE350T6. Water leaked all over and damage my condo unit. The water was coming from the bottom of the tank. The cause unknown. The Plumbing company just told me Just faulty unit. I paid the full price, no discount.

Published: September 11, 2019

Chiharu of Everett, WA

Source: consumeraffairs.com

This unit was just in service for over 3 years when the gas controller fail

This unit was just in service for over 3 years when the gas controller failed. About 6 months later, the tank developed a leak where the flame was impinging on the bottom. Because of new government energy regulations, this unit is supposed not available anymore and Im going to have to pay $50-100 more for the equivalent replacement. While under warranty, failures like this before the unit is even 4 years old is unacceptable. Not to mention that I have to pay a plumber to fix them.

Published: May 30, 2016

J. of New Braunfels, TX

Source: consumeraffairs.com

Our BW 40 Gal. natural gas water heater has taken care of our family of 7 f

Our BW 40 Gal. natural gas water heater has taken care of our family of 7 for 12 years so far. I have not had to do any repairs or call a tech in that time. So I have been very happy with it so far. The reason for the review was because I was surprised at all the negative reviews and wanted to share that I have had a totally opposite experience. Has the company changed? Why all the negative reviews? Hot water heaters are not that complicated. Yes my pilot light has gone out a few times in the last 12 years, but I dont think it is anything to complain about. It sounds like a lot of the complaints are dealing with the company. I have had no experience in that area, because I have had no need to contact them.

Published: February 18, 2017

Evan of Orem, UT

Source: consumeraffairs.com

New BW tank has good performance for the cost. The 1st hour rating is much

New BW tank has good performance for the cost. The 1st hour rating is much better than most other brands. Tanks have changed since the last time I had to replace a water heater 15 years ago. Since I used another Bradford White the connections lined up perfect.

Published: March 24, 2018

Adam of Santa Monica, CA

Source: consumeraffairs.com

My heater was installed right around 10 years. Water sometimes hot, sometim

My heater was installed right around 10 years. Water sometimes hot, sometimes cold for a while. Now its leaking at the top. Called the rep, she asked for warranty card. But I only have receipt and installed label for 10 warranty info that prove I paid for it. She said thats the policy, could not do anything.

Published: September 16, 2018

Jack of Paoli, PA

Source: consumeraffairs.com

My BW water heater stopped working after 18 month, 6 month after the end of

My BW water heater stopped working after 18 month, 6 month after the end of the warranty. Now I need to pay for the parts and labor, God knows how much. What else can I say? I have no hot water and Im very upset.

Published: June 24, 2019

Irena of Staten Island, NY

Source: consumeraffairs.com

We own a mobile home park and rent homes. One of the homes had a Bradford W

We own a mobile home park and rent homes. One of the homes had a Bradford White 30 gallon water heater. Our plumbing company, Horizon Enterprises, determined that the water heater was defective. Bradford White diagnosed the problem over the phone and slowly sent some parts. These did not repair the water heater. When the plumbing company reported this Bradford White refused to further honor their warranty. We will never purchase their product again.

Published: June 22, 2018

Michael of Gallup, NM

Source: consumeraffairs.com

I purchased a 40 gallon Bradford White water heater and it was defective. W

I purchased a 40 gallon Bradford White water heater and it was defective. Within a week, had a replacement installed and within a year it too needed to be replaced. Bradford White “customer service” told me that unless I replaced with another Bradford White water heater, there was no warranty. Terrible! My plumber called them scams. Is there any recourse with Consumer Affairs? At this point I don’t want to incur attorney costs so pursuing small claims for money back.

Published: June 9, 2018

Elaine of Brisbane, CA

Source: consumeraffairs.com

We purchased a home in 2018 that had a 40 gallon Bradford White Hydrojet he

We purchased a home in 2018 that had a 40 gallon Bradford White Hydrojet heater. Installation was done in 2015. The heater is leaking and needs to be replaced. As others have noted, the heater has a 6 year warranty that does not include labor costs. Based on other reviewers experience with multiple failures, we have decided to replace the unit with a different make. After you pay for labor twice within a few years, you are close to the cost of installing a much more dependable brand. We strongly advise avoiding Bradford White water heaters.

Published: January 31, 2019

Deborah of Pittsford, NY

Source: consumeraffairs.com

A leak at the top of the water heater happened during the Illinois stay-hom

A leak at the top of the water heater happened during the Illinois stay-home order, I have to asked the plumbers to replace it with a new one. I paid $595 labor for this defective item. Its only less three years old. I have a young kid at home and I didnt feel comfortable to have plumbers working on it for three hours in my home during this Covid-19 period.

Published: May 18, 2020

FAN of Lincolnshire, IL

Source: consumeraffairs.com

40 gal MI403S6FBN - All 40 gallons emptied into our finished basement. Cons

40 gal MI403S6FBN - All 40 gallons emptied into our finished basement. Considering that the water heater is 4 years old, this should never have happened. Will never buy Bradford White again. And will make sure to advise friends and family of the same.

Published: January 25, 2017

Ilka of Chalfont, PA

Source: consumeraffairs.com

The Bradford White Gas Power Vent water heater failed without warning overn

The Bradford White Gas Power Vent water heater failed without warning overnight causing extensive flooding and water damage to a finished basement. Water heater was almost 10 years old. Should be built with a safety water cut off valve that ceases water supply to water heater if incoming water rate is greater than exiting flow.

Published: March 2, 2017

Jigar of Wilmington, DE

Source: consumeraffairs.com

My plumber has had to install 4/ 30 gal water heaters in the last 5 yrs in

My plumber has had to install 4/ 30 gal water heaters in the last 5 yrs in my home. They all leaked within 1-3 yrs. The last one was installed in March of 2018, and because it was over a yr when it started to leak again they would not replace it free of charge because the other 2 were under the warranty. My plumber was not even able to get his work reimbursed by installing it again. I would never buy another one or anything made by this company.

Published: June 3, 2019

Ann of Oldsmar, FL

Source: consumeraffairs.com

I purchased my first Bradford White Gas Hot water heater in 2008, 4 years l

I purchased my first Bradford White Gas Hot water heater in 2008, 4 years later (2012) the tank rusted out. It was replaced under warranty and I had to pay 369.00 in labor. Now, in 2016 the warranty tank has rusted out! Both tanks lasted 4 years!! There is no warranty for the second rusted out tank because they back date the warranty to the initial purchase. I will never buy a Bradford White tank again!! My garage has been flooded twice and both tanks lasted only 4 years!!!

Published: October 26, 2016

donna of Encinitas, CA

Source: consumeraffairs.com

In a period of 5 years I had had two water heaters fail. Very low quality a

In a period of 5 years I had had two water heaters fail. Very low quality and poor customer service. I was made to feel like I should be grateful that lasted that long and their ridiculous warranty covers nothing. Avoid this brand.

Published: January 30, 2019

J of Centerville, UT

Source: consumeraffairs.com

3 years and 360 days, we had installed a 40 gallon gas water heater and it

3 years and 360 days, we had installed a 40 gallon gas water heater and it started leaking from the bottom. Called company who installed it. They came out and told me it is a total tank failure. The water heater is still under warranty but the cost of installation is again on me. I do not want nor will I have another Bradford White in my house. I refuse. Bradford-White will not give me another warranty on their own product and I am afraid to put another in my home. I thought living in Michigan Id buy a Michigan made product. Bad choice and Bradford-White was not my first choice but I could not find a company that carried my first choice. So the kicker is the company that did the install no longer carries Bradford-White, and for a good reason, but they now carry the brand I originally wanted. Ironic. Never again a Bradford-White product.

Published: October 30, 2013

Julie of Kalamazoo, MI

Source: consumeraffairs.com

After the initial Bradford White unit stopped functioning after 14 1/2 year

After the initial Bradford White unit stopped functioning after 14 1/2 years it was replaced with an enclosed similar system. The amount of soot the new unit discharged over a year is mind boggling. Technical Support blamed the pressure, the regulator of the propane, running out of fuel, to the HOMEOWNER not making the correct calculations to replace the unit. Mind you it was purchased by a PLUMBER from a reputable Plumbing Supply Company. The final straw it is the HOUSE!!! So the burner was replaced, the regulators replaced at the propane tank and at the house, the direct PVC vent was professionally cleaned as well as the unit. Again a dirty burn and soot inside the unit. The gas valve (Bradford White on the unit) is replaced and again dirty burn. OF COURSE it is everyones fault but the unit which is 1yr 1 month and as you can guess.... they do not want to replace it. I deem it a fire hazard or health concern and would not put another in my home. Figure about 15 hours of labor and over one week to have a unit that for safety reasons needs to be removed from the home..

Published: February 5, 2020

Diane of Milford, NJ

Source: consumeraffairs.com

I was upsold this Bradford White (50) Water Heater Model # MI5036FBN, 02/09

I was upsold this Bradford White (50) Water Heater Model # MI5036FBN, 02/09. The unit just went out, and its still under warranty. The same plumbing company (Yes Plumbing) charges me a service fee ($79) to evaluate it. They determined the water tank is no good, and its under warranty; the warranty replacement fee is $1,000. They have got to be crazy. The purpose of my purchasing this supposedly top of the line water heater recommended by your company with lovely warranty, and now they don’t want to honor it unless I’m paying $1,000. They are crooks. Whether the water heater was a bad unit or not, honor your warranty claims and services agreement. Who pays $1,400 for a unit to have to pay $1,000 for warranty swap out? Companies are supposed to stand behind the product they sell! I will be contacting Bradford White Company after this.

(Video) Bradford White Water Heater Complete Repair Guide - Error Codes, Troubleshooting, and More!

Published: January 30, 2013

Skye of Las Vegas, NV

Source: consumeraffairs.com

There are only 2 adults at this location. No problems until we would go mor

There are only 2 adults at this location. No problems until we would go more than 2 days with no use of hot water. Had strong sulfur smell. Neighbor suggested pouring bleach down well head. Cleaned smell after 2 days. Worked a couple of times. Now, after 7 years stinks all the time. Read that the problem is the anode. Why should this happen? Makes no sense to me. Out of warranty 1 yr ago. A 50-gallon tank for 2 people should last more than 7 years w/o repair. Not happy. Would not recommend.

Published: October 3, 2015

Ginger of Paw Paw, MI

Source: consumeraffairs.com

According to the plumber the heater has a small leak which caused the gas l

According to the plumber the heater has a small leak which caused the gas line to corrode and rupture. Even though you are made in the USA. We as consumers, have certain rights when you buy something that says made in the USA. I expect poor quality coming from other countries. The labor bill was $600.00 to replace the heater. Yes the parts were free, so-far. My customer experience with this company was horrible, I would never recommend this product to anyone, just because of the crappy customer service experience. Poor quality control standard can be fixed, yet when you get on the phone and they basically tell you to **-off. There has to be a line drawn in the sand.My recommendation on this product is less than 1 star, just on the customer experience when dealing with the manufacture and problems that occur, and that may cause potential health issues, injury, or even property damages to something that you will be paying on for the next 15 to 30 years. I hope everyone takes heed to this warning and if your plumber or home improvement store recommends this product, go elsewhere. Oh, by the way, welcome to your new home, that will be $600.00. DONT BUY THIS MANUFACTURERS PRODUCT.

Published: July 10, 2019

Mike of Henderson, NV

Source: consumeraffairs.com

Bradford White water heater installed into purchased Pulte home/tank develo

Bradford White water heater installed into purchased Pulte home/tank develops leak in 5 yrs from purchase date. Customer relations denies the warranty. Tank was leaking from the insert nipples at the top for over a year and rusted out a hole at the top. Tank was slowly leaking but could not be detected because of the outer jacket. Customer relations was not concerned/not interested in my problem, showed no support, were indifferent, rude and said I was wasting his time. Non sympathetic to homeowners, could not communicate properly... poor choice of words. Only interested in companys liability and made no effort to help. Customer Relations is a joke!!! Bradford White is a joke. Do not buy water heaters from them. Much better alternatives. Pulte stood behind the warranty and offered compensation. Bradford White are only interested in profits according to the poorly articulated customer relations manager. He needs some speech therapy for his position. I am also writing a letter to the company to review the recorded message and evaluate this IDIOT!!

Published: December 6, 2015

wally of Florence, AZ

Source: consumeraffairs.com

16 years working and still going.... I am looking to replace my current 40

16 years working and still going.... I am looking to replace my current 40 gallon hot water tank Model #MI40T6EN12 to prove the age, because of a possible dip tube deterioration issue, and this only started after a plumber put in a new copper pipe from the tank to our kitchen in 2015. So nothing has been confirmed yet by a plumber but they tell me once the dip tube breaks away it’s only a matter of time. Yet we still have hot water. I wish I knew where this product is sold in the Cleveland, Ohio are because I would definitely purchase another.

Published: April 10, 2019

Lynn of Cleveland, OH

Source: consumeraffairs.com

After debating whether or not I wanted to have a tankless water heater inst

After debating whether or not I wanted to have a tankless water heater installed I finally decided to replace my old water heater with another Bradford White. Great water heater. Tankless would have been nice but I plan on moving in 5 to 8 years and just dont know if Ill see the return on my investment.

Published: March 21, 2018

Jessica of Houston, TX

Source: consumeraffairs.com

Purchased and installed a Bradford White water heater on 12/3/2020 and foun

Purchased and installed a Bradford White water heater on 12/3/2020 and found out on 1/11/2021 (had to call a plumber) that we had a bad part (T&P valve), the plumber purchased a new valve and installed it for $350. When I contacted the Bradford White warranty department I found out (like other reviews stated) they will not deal with the actual consumer who paid all original costs plus repair cost, they will only deal with the contracted plumber through the supplier (Ferguson, as an example). So I am out $350 for something that should have been covered by Bradford White, this is not right!

Published: January 12, 2021

Terri of Valley Center, CA

Source: consumeraffairs.com

Our trusted installers, Snell & Son Heating and Air Conditioning, said

Our trusted installers, Snell & Son Heating and Air Conditioning, said this is the only brand they install and recommended it. It never quite worked right providing warm (not hot water) after 5 minutes of showering. The valve broke and cost us $689 to replace, 6 months after the warranty expired. Including labor, the charge was going to be $915. The new valve WV8840A1001 only has a 1-year warranty. We made a mistake installing this heater and increased that mistake by trying to fix it.

Published: March 14, 2019

Wayne of Ashburn, VA

Source: consumeraffairs.com

Natural gas Water Heater failed after 3 years of service. Serial # HK157699

Natural gas Water Heater failed after 3 years of service. Serial # HK15769973 Model # MI403S8FBN. Hot water tank started leaking form the base, no emergency service available from local service provider. Product is clearly defective and as I understand it, replacement not completely covered under warranty. Not a product which I would recommend to anyone considering replacing their current water heater.

Published: January 5, 2015

HAV of Mississauga, ON

Source: consumeraffairs.com

My home is only 2 yrs old and Im having to replace my 40 gallons gas water

My home is only 2 yrs old and Im having to replace my 40 gallons gas water heater, REALLY? From reading the reviews it seems like we all have something in common. We purchased a piece of garbage! Apparently it has been leaking for some time now but by the grace of God the drip pan has contained the water and theres no water damage (unfortunately the unit is upstairs). Its still under warranty but I really would like to install a better brand. Ive contacted the Plumbers that installed the water heater though the Builders and theyre going to replace it but Ill have to foot out the labor which is $350. Buyer beware! Complaints have been made since the early 2000s and this company has yet to better the quality of their product.

Published: April 9, 2015

Regina of Columbia, SC

Source: consumeraffairs.com

I have been installing Bradford White water heaters for over 18 years. They

I have been installing Bradford White water heaters for over 18 years. They’re by far the best tank type water heater for your money. I’ve also installed all the other top brands like reem and AO Smith. They’re decent as well but Bradford’s in my opinion are the best. Most Bradford whites that I replace are near 20 years old and being replaced as a cautionary reason rather than leaking. I’m no Bradford rep but I see some negative reviews and felt I needed to speak up on their exceptionally higher quality product. As far as someone saying “their pilot kept going out”. That’s most likely and air flow issue or condition of the surroundings. Because I’ve had AO Smith and reems do that same thing from lack of combustible air. Keep in mind your newer heater has more safety features that may require more air flow than your older, not as safe heater. That’s why “you’ve never had that problem with the old heater”. Take it from a pro. Bradford is the best tank type water heater on the market.

Published: January 14, 2020

J of Hainesport, NJ

Source: consumeraffairs.com

Bradford White URG250T6N 50 gal water heater. Installed by plumber. 10 year

Bradford White URG250T6N 50 gal water heater. Installed by plumber. 10 year warranty. Started gushing water in 2 1/2 years and flooded my garage. They honored the warranty on the water heater, but Im still out $500 for a plumber. Very unsatisfactory. Customer service said they would not cover the labor even though the unit only lasted 2 1/2 years. Thats not really standing behind your product.

Published: November 9, 2021

Raphael of Chula Vista, CA

Source: consumeraffairs.com

Four years ago I purchased a Bradford White gas water heater. In less than

Four years ago I purchased a Bradford White gas water heater. In less than 2 years the temperature of the water could not be controlled, as I kept turning it lower and lower as it stayed very hot. When I called the company I was told to set it at pilot which I did... still too hot. A plumber looked at it and told me everything was fine because the blinking green light was blinking. I suggested that maybe something was wrong with the blinking light! This patient person finally ran out of patience and called another plumber. The temperature of the water on just the pilot light was 134 degrees. The plumber has changed out hundreds of the sensors in these water heaters because they only last about 2 years... about $200 part. If you dont mind the built-in obsolescence expense every 2 years and poor customer service, by all means purchase a Bradford White water heater.

Published: October 25, 2017

Joyce of Tucson, AZ

Source: consumeraffairs.com

We have a Bradford White. Within 5 years, it started leaking and stopped wo

We have a Bradford White. Within 5 years, it started leaking and stopped working. It is still under warranty. Bradford White asked me that I would have to pay for the replacement unit and a warranty fee of $35 first before they would even process the warranty. This seems like a ploy to get me to buy a new water heater. I am willing to wait until the warranty is approved before I get someone to install a new water heater but they said that their process wont allow it. If I pay for a replacement unit and pay for labor to get it installed, and then if they dont even honor the warranty, what should I do then?

Published: July 14, 2017

Jie of Surrey, BC

Source: consumeraffairs.com

I am going on my fifth water heater! First one installed Model # MI5036EN10

I am going on my fifth water heater! First one installed Model # MI5036EN10 on December 23, 1999. Second water heater installed on December 16, 2003 Model #MI5036FBN, third installed on December 17, 2008, Model #MI5036FBN, fourth water heater installed on November 7, 2012, Model # MI5036FBN and now today May 16, 2016 yet another water heater bad. The same plumber has been replacing these water heaters (under warranty) but I have to pay the installation charges! Really Bradford White something for sure is very wrong here and not listening to us consumers with these issues is terrible consumer relations!! The warranties have gone from 10 year down to a 6 year warranty! Clearly they must see a problem and not fixing the problems!!

Published: May 16, 2016

Kim of Brooklyn Park, MN

Source: consumeraffairs.com

Bradford White water heater leaked after 3 yr, replaced by warranty but lab

Bradford White water heater leaked after 3 yr, replaced by warranty but labor was $600.00. The product was a lemon when installed. My email to warranty division was useless. I would like an email address to the president of this company.

Published: April 28, 2015

kathi of Conroe, TX

Source: consumeraffairs.com

I have owned this Bradford White water heater for 3yrs at a cost of $1700.

I have owned this Bradford White water heater for 3yrs at a cost of $1700. Installed. And every year since it needed repair, the (vapour sensor) at a cost of $170. Twice so far. And every year I have contacted Bradford White for warranty by emails with no results. So would I recommend one of these. Definitely Not.

Published: March 2, 2017

Rick of Woodstock, ON

Source: consumeraffairs.com

Our plumber installed a new Bradford White water heater in our new house. T

Our plumber installed a new Bradford White water heater in our new house. Two months later, it started making a very loud buzzing/rattling noise. And then it started spilling water into the tray below, eventually flooding our laundry room. BW replaced the faulty heater, but they refused to pay for the reinstallation. So I ended up paying ~$600 to install the same water heater twice in about 3 months. My understanding is that their competitors have better warranties for when things go wrong. Would *not* recommend buying a BW heater.

Published: October 15, 2021

Tim of La Crescenta, CA

Source: consumeraffairs.com

The tanks was only almost 5 years was leaking flooded all over the basement

The tanks was only almost 5 years was leaking flooded all over the basement. Call to representative. Told water tank was leaking needs to get warranty done. The lady replies Oh well. We have never seen our tank was leaked before. Are you kidding me? There are many complained here. You guys need to read your review Bradford White!!!! Not worth the high price tag!!!

Published: May 7, 2020

Sirayu of Woburn, MA

Source: consumeraffairs.com

I have had a great experience with Bradford White. Weve had two Bradford Wh

I have had a great experience with Bradford White. Weve had two Bradford White water heaters in our home and have been very satisfied with them. The first one lasted almost 16 years before it went and the current one is 19 years going on 20 years old with zero issues! Great quality products from an American company!

Published: January 30, 2018

Dan of Riverton, NJ

Source: consumeraffairs.com

Our first water heater (not sure of brand) lasted 16 years. It was replaced

Our first water heater (not sure of brand) lasted 16 years. It was replaced by a Bradford White in 2010. 2 years later it leaked from the bottom and was replaced by the plumber that installed it in 2012. Even though it was covered under warranty the plumber charged us $400 to put it in. Now, 6 1/2 years later, it just failed again, leaking water out the bottom. Used a different plumber this time and went with a Rheem. I would not ever put another Bradford White in my home. 24 year old home on its 4th water heater!

Published: September 25, 2018

Jill of Wausau, WI

Source: consumeraffairs.com

(Video) Infiniti™ K Training 09 EA and EC Error Codes

Had my Bradford White 50 gallon gas water heater installed in 2013. Here we

Had my Bradford White 50 gallon gas water heater installed in 2013. Here we are in the middle of August, 2017 and I walk out into my garage this morning to leave for work and find my garage flooded. No, wasnt the pressure relief valve, seems the tank let loose. The temp setting was not all the way up and the tank had been flushed a minimum of four times over the past four years. I cannot believe they were made so cheap that it only last 4 years. Sad! Manufactured: Feb 14, 2013 Warranty Length: Tank 6 years Parts 6 years.

Published: August 15, 2017

Joe of Las Vegas, NV

Source: consumeraffairs.com

Installed a BW 40 gal gas water heater. It worked okay for a couple of mont

Installed a BW 40 gal gas water heater. It worked okay for a couple of months, then extremely hot water for a couple of months, then little hot water, etc. Turns out to be the thermostat that my supplier said was a major problem with those units. The real issue is that technical support at Bradford White is non-existent. First, you can never get through to speak to someone. So, I used the option to email and received a reply telling me to contact a plumber. Of course, the voice message while you wait forever says they are highly trained and dedicated and would walk you through the problem. If a company wont back up their product and wont provide customer support, what good are they? No more Bradford White for me!

Published: March 21, 2014

Mark of Collinsville, OK

Source: consumeraffairs.com

I bought four of these recently for a residential complex. One of the water

I bought four of these recently for a residential complex. One of the water-heater anodes was severely corroded fresh out-of-the-box from the manufacturing plant. The water heater produced gas in my water lines. The manufacturer describes this phenomena when anaerobic bacteria produces sulfate that reacts with their magnesium anode to produce hydrogen sulfate, a flammable gas. Their workaround is to change the anode from magnesium to aluminum-zinc alloy to minimize the phenomena. This is assuming that your water supply is contaminated. But my other three units are feed by the same main water line and did not do this. There must be a problem within their plant, because others (if you google thoroughly) have complained about the same problem from Bradford White water heaters for years. I will never again advocate buying their units. I have been using GE/Rheem for years purchased from the big box stores without issues.

Published: November 24, 2020

Harry of Riverside, CA

Source: consumeraffairs.com

Had to replace a Bradford White water heater in 4 year old house - replaced

Had to replace a Bradford White water heater in 4 year old house - replaced with a Bradford white. Now 3 yrs later motor has died. Paid $363 to have plumber out to replace parts not covered by warranty. He has to source new motor which we hope is covered by warranty - then another plumber visit cost! Have owned 7 or 8 homes in past - have never had these issues with any other water heater - not reliable and very expensive to replace and install.

Published: March 30, 2021

Elizabeth of Canada, Other

Source: consumeraffairs.com

I am asking everyone that has a problem with Bradford White products to cal

I am asking everyone that has a problem with Bradford White products to call the distributor where you purchased it from and let them know that you are unsatisfied with the product and customer service. The first water heater first leaked within three years and needed to be replaced and the second needs a new gas control valve and is just out of warranty. After many hours of complaining to Bradford White about their inferior products, they just hid behind the warranty and denied my claim. Amy told me that they gave great customer service because the first CRAPPY water heater replacement was free. But that free water heater cost me $900 to install and the new one will be over $600 to repair. They have obviously dealt with many warranty issues and complaints before and if they actually honored their warranties THEY WOULD BE OUT OF BUSINESS. So Sad!!!

Published: June 21, 2017

Paul of Woodland Hills, CA

Source: consumeraffairs.com

I went to a supplier today to replace a part from my Bradford White Hydroje

I went to a supplier today to replace a part from my Bradford White Hydrojet water heater, (gas control valve) and noticed that the new part which cost $185.00 is made of metal and that my part is made of plastic which is very important, because my part melted where the hot water flows. This is a clear indication to me that Bradford White and Honeywell are well aware that the old previous version of the hot water gas control valve, is and was a default product, and for those reasons, it should not matter if a persons warranty is out or not, because the fact of the matter is, they sold a faulty product and should be held accountable and responsible and should stand by their product.

Published: August 2, 2017

DEBORAH of Lithonia, GA

Source: consumeraffairs.com

In 2006, we had a hot water heater installed. In 2012, it was replaced due

In 2006, we had a hot water heater installed. In 2012, it was replaced due to a thermocouple that failed. In December 2015, we had pilots shut off several times and a contractor discovered that the tank had a crack in it. The warranty will not replace the heater a 2nd time on the warranty so we now have to repurchase another hot water tank at $484 plus installation. Bradford should change their claim to being such a great product and reconsider changing their warranty due to shoddy workmanship.

Published: December 29, 2015

Dorothy of Phila, PA

Source: consumeraffairs.com

I purchased a new home in 2009 which has a Bradford White water heater Mode

I purchased a new home in 2009 which has a Bradford White water heater Model No:M440356FBN S/N FK12499826. The problem is the sensor on the pilot light keeps failing so the boiler goes out and cannot be re-lit. You can hold the pilot button as long as you want but the second you leave go the pilot light goes straight out. This seems to be an annual problem so is becoming expensive as you cannot buy just the sensor - you have to purchase the entire gas control assembly, which I find ridiculous, then you have the expense of getting someone to install it. This is obviously a manufacturing fault and Bradford White need to step up to the plate and resolve this issue. In the meantime, I am again without hot water and again have to purchase a control module just to replace a $10 sensor. I have neighbors around me having the same problems and are having the entire hot water tank replaced. Not a Happy Customer! Make It Right Bradford White and feel free to call me!!!

Published: November 9, 2013

Stephen of Houston, TX

Source: consumeraffairs.com

Glad to have found this thread. We had a 40 gallon hot water heater install

Glad to have found this thread. We had a 40 gallon hot water heater installed 4 years ago, and it completely failed over the Thanksgiving Weekend, leaking all over the basement. Found someone to replace it on Friday, but they used Rudd, which is probably better. Trying to get a refund since it was still under warranty and I just reached out to the consumer affairs office at Rudd. I will post an update with their response, but I hope they will issue a refund for their defective product. Not to mention the water damage in the basement.

Published: December 2, 2016

Sean of Andover, MA

Source: consumeraffairs.com

I just Googled Bradford White to see what models are available as my husban

I just Googled Bradford White to see what models are available as my husband and I are almost finished building our vacation home and want to install a Bradford White unit. Im shocked to see the reviews posted by others because they couldnt be further from our experiences. Our first home had a Bradford White unit that was brand new and outlasted its 10 year warranty by 2 years. We bought another Bradford White when it came time for replacement. Our next home had a Whirlpool water heater that was 9 years old with a 12 year warranty and it leaked within 4 months of us moving in. So, we replaced it with a Bradford White. Weve had nothing but great experiences with Bradford White, but there is something to be said about who does the installation of your water heater. We frequently refer family and friends to get Bradford White and weve yet to hear anything negative at all. Which is why Im so shocked to see the reviews posted here.

Published: May 8, 2015

Ashley of Ardmore, PA

Source: consumeraffairs.com

ZERO Stars. Like so many others, I have also experienced multiple failures

ZERO Stars. Like so many others, I have also experienced multiple failures of multiple tanks in a span of just a few years. Might be covered by warranty but youre still stuck without hot water and stuck with large labour invoices for parts and/or entire tank replacements. I can’t see how any of their competitors could be any worse so it can not hurt to take the advice of so many people and avoid Bradford White.

Published: January 18, 2020

Garrett of Calgary, AB

Source: consumeraffairs.com

Installed a 40 gallon gas water heater on 2/27/16. Pilot light keeps failin

Installed a 40 gallon gas water heater on 2/27/16. Pilot light keeps failing. Had to install a new gas burner assembly on a unit that is not even 2 months old. Call Bradford White to demand a new water heater as I just paid good money to have a new Bradford White installed. Big mistake using this companys product. Their customer service is rude. Product sucks and they dont stand behind their warranty. I WILL NEVER BUY A BRADFORD WHITE PRODUCT AGAIN. I have also informed all my friends and family to stay away from this Company as they are happy to take your money, but not so willing to back up their product. Just another corporation robbing the people. All scum at Bradford White. Pure scum.

Published: April 19, 2016

Mary of S Plainfield, NJ

Source: consumeraffairs.com

November 30, 2016 we replaced our 15 year old water heater with a Bradford

November 30, 2016 we replaced our 15 year old water heater with a Bradford White. April of 2018 (1 year and 5 months) later we were losing hot water. We called the company that installed the heater and a service employee attended our problem. WE HAD PURCHASED A DEFECTIVE HOT WATER TANK!!! It had to be replaced. The company charged us $289 to service this problem. We will never purchase a Bradford White Water Tank again. We also do not get the full 6 year warranty on this new tank, only 4 1/2 years left on the defective tank. We will never purchase a Bradford White again or do business with the company that represented them.

Published: April 21, 2018

Cynthia of Medina, OH

Source: consumeraffairs.com

I am really surprised by all the bad experiences with the Bradford White wa

I am really surprised by all the bad experiences with the Bradford White water heaters I am reading here. We have a 40 gal electric model #m240s6ds2, if I read it right. Its a beautiful model and was installed in 2005 by the owners before us. We purchased this house (built in 1978) in 2006. We have never had a problem with it at all but because the year it was installed, and everyone says most last for 10-12 years, I am thinking at getting a new water heater before this one starts going bad or falls apart (even though it still looks brand new). I certainly dont want to have a big mess on my hands. I am now afraid to get another Bradford White because of what I have been reading here. Was the company sold since 2005… or are the contractors not as good/experienced as they were before. I mean something had to change for these newer units to be so messed up! Or are these complaints only from folks that got gas water heaters? I dont know a friend told me to just get a Rheem from a local Home Depot and forget about it. I have to say I am going to miss this beauty though, its been great for us.

Published: June 3, 2015

Mary of Colorado Springs, CO

Source: consumeraffairs.com

Bradford white 40 gallon water heater - The first heater started leaking af

Bradford white 40 gallon water heater - The first heater started leaking after 5 years. The replacement was under warranty and started leaking within 2 years. 3.5 years of service between them, and of course, contractor fees.

Published: January 10, 2013

Rick of Hiram, OH

Source: consumeraffairs.com

I purchased my home in 3/9/18. It is a new construction home. My builder in

I purchased my home in 3/9/18. It is a new construction home. My builder installed two Bradford White Defender Safety System water heaters. On 7/9/2020 I found that my water was no longer getting hot. I first contacted the plumber the builder used to install the water heater and was told I had to contact an outside plumber. I then found a plumber who stated he could not get out until 7/12/020. Yesterday evening, 7/11/2020 I heard water noise coming from my media room and upon further inspection I noticed water coming from the ceiling. My carpet, walls, furniture, media equipment were wet. I then went into the attic only to find my water heater had leaked. I was confused as to why a water heater that was 2 years old would not function as it was new. I have had to call out a company to control the water damage and prevent any further damage. In addition, I and my children and dog have to find a hotel to stay. I am disappointed to say the least that this has happened. I dont understand why the builder chose to use a company that would not give its customers quality products.

Published: July 12, 2020

Mary of Manvel, TX

Source: consumeraffairs.com

50 gallon electric. 7-year warranty and it failed three to 6 months after i

50 gallon electric. 7-year warranty and it failed three to 6 months after it was out of the service contract. I will be looking for a new hot-water heater and I promise Bradford White I will not look at one of their products ever again and will also tell everyone I know to do the same. How can something with the highest price and recommended so much be so bad? What a piece of **.

Published: January 21, 2015

Emilio of Telford, PA

Source: consumeraffairs.com

The water heater is barely five years old and the pilot light constantly go

The water heater is barely five years old and the pilot light constantly goes out. We have contacted customer service several times and never received a call back. Finally, we contacted a plumber and paid out of our own pocket. They couldn’t figure out what the problem was and assumed it was a filter issue. After some research, we realized this is a common problem with these water heaters. Terrible product and customer service!

Published: December 27, 2019

Brittany of Egg Harbor City, NJ

Source: consumeraffairs.com

I replaced a Bradford White water heater that I had for 10 years with anoth

I replaced a Bradford White water heater that I had for 10 years with another of the same. The heater started leaking out of the hot water nipple after 4 years of service. I spoke to two people at Bradford. I was told the hot water anode tube and nipple were designed to sacrifice themselves to minerals in the water to preserve the tank. I agree with the concept of the anode wearing away, but the nipple it is attached to should never leak. I found out the nipple is made of galvanized steel, which is not a good metal for water use because it rusts very quickly. I asked why the nipple was not made out of brass, which is universally used for water pipes because it lasts forever. They just wanted to give me the boiler plate response they have for complaints when they disagree with the customer. They are not very customer friendly. This will be the last Bradford White heater I will ever use.

Published: October 30, 2010

Lee of Glen Mills, PA

Source: consumeraffairs.com

Bradford White hot water heater model #mi403s6fbn - This is the second bran

Bradford White hot water heater model #mi403s6fbn - This is the second brand new BW gas hot water heater installed in less than one month......... first one only produced lukewarm water. Called service man and he found the thermostat was defective, installed new one. Had hot water for half of the next day, called service back. They checked everything, moved water temp to very hot... nothing changed. BW accepted the tank back and presented us with another new one... installed last week and once again we had hot water for a day maybe two and now it is back to lukewarm again even though I pushed the temp up as far as it will go......... Service person says I need to call a plumber now which is going to mean more money... Shouldnt the gas company that installed it stand behind it?

Published: August 12, 2014

Eileen of Lancaster, PA

Source: consumeraffairs.com

I had a Bradford White water heater model #M45036FBN, S/N DM10005845, D/N -

I had a Bradford White water heater model #M45036FBN, S/N DM10005845, D/N -394 installed on January 25, 2008. On Friday evening, November 9, 2012, I noticed no hot water at the faucets. I checked the water heater, found the tank leaking and the pilot light out. I shut off both gas and water supply. I called the installation plumber. I could not get someone to come till Tuesday, November 13, because Monday, November 12, is Veterans Day. This plumber, Perfection Plumbing of Temecula, CA, advertised to be 24/7 service. I called another plumber, VIP Plumbing, and someone came on Saturday at 8 am. I had to pay for labor because this is not the installation plumber. VIP Plumbing said they will take care of the warranty issue with Bradford White. I called Bradford White and was told that warranty does not cover labor at all, even for defective product. When asked whether pro-rated labor cost will be reimbursed, I was told that warranty does not cover labor, like talking to a machine. Defective, yet the consumer has to pay for re-install; quite a scam. Unfortunately, the replacement water heater had to be the same model Bradford White too. I’m waiting for the other shoe to drop in less than 6 years. If and when that happens, no Bradford White for me or anyone else I can persuade and talk to about water heaters.
(Video) Infiniti™ K Training 11 E3 E1 or AA Error Codes

Published: November 16, 2012

Joe of San Marcos, CA

Source: consumeraffairs.com

FAQs

What does blinking light on water heater mean? ›

In many cases, if your water heater is flashing a light, it doesn't indicate a sign of danger. It's just basically informing you there's something up with your water heater. These days, most water heater models will shut themselves off before a problem becomes unsafe.

What does F20 mean on Bradford White water heater? ›

GeoSpring Hybrid Electric Water Heater - Error, Fault or Function Codes
Fault CodeConditionAction
F20*Condensate Drain Pan Port CloggedSee owner's manual for cleaning instructions
F21*Application Update FailureCall service
F22*Parametric Date Updated FailureCall service
F23*Micro A/D FailureCall service
29 more rows

How do I reset my Bradford water heater? ›

Resetting your Bradford White Water Heater is relatively easy once you realize that there is no reset button. Make sure that the pilot is turned on, switch the dial to “very hot” for 10 seconds, to “hot” for 10 seconds and to “pilot” for 10 seconds. This will reset your water heater.

How do I reset my water heater sensor? ›

Disconnect. The power to it wait for 10 seconds. And then plug it back in and then. If you just wait

What color should Status light be on water heater? ›

The red status light will blink once every 3 seconds when the water heater is operating normally. Once the red status light is blinking, release the knob.

What Flash code will the water heater display if the pilot is out? ›

A status light will continue flashing for a short time after the pilot light goes out. If your status light isn't flashing, and your water heater is working normally, that's OK. It depends on the water heater manufacturer.

Why is my Bradford White water heater not heating? ›

If the gas valve does not open, the burner will not light, and the water heater will not heat. First, ensure that the ignition source is working properly. Second, ensure that the gas valve has pressure. If the ignition source is working, and the gas valve has pressure, consider replacing the gas valve and thermostat.

Why is my Geospring water heater beeping? ›

This is due to some poor workmanship or poor quality parts used by GE. First see if GE will repair or replace the parts under your warranty. If you are like me, I was out of warranty and found that the heater operates fine except for the annoying beeping every 30 seconds.

How old is my water heater Bradford White? ›

Why is my water heater not getting hot? ›

If an electric water heater is not producing hot water, it could be a simple problem like a blown fuse or tripped circuit breaker. Additionally, some electric water heaters have a circuit-style safety switch located near or on the thermostat.

What does the reset button do on a hot water heater? ›

Your water heater reset button is a safety device that shuts off power to your water heater when the water temperature inside it exceeds 180 degrees Fahrenheit. Side note: the reset button is also sometimes referred to as the ECO (emergency cut off) switch or “high limit safety thermostat switch”.

What trips the reset button on a hot water heater? ›

The reset button: a red button located on the water heater itself (just above the thermostat) that trips when the water temperature exceeds 180 F. The reset button is sometimes referred to as the “ECO” (emergency cut off) or “high limit switch”.

How long do you hold the reset button on a hot water heater? ›

It depends on the size of the tank, but with any unit, you should be able to get in a hot shower with gas water heaters within 30-40 minutes and with electric tanks, about 60-90 minutes.

How do I know if my water heater thermostat is bad? ›

How Do I Check My Water Heater Thermostat?
  1. No hot water – This most likely indicates a problem with the upper thermostat.
  2. Not enough hot water – This most likely indicates a problem with the upper thermostat.
  3. Slow hot water recovery – This is another problem that can occur when the lower thermostat is malfunctioning.
10 Feb 2021

How do you test a water heater sensor? ›

Testing a Thermopile on a Water Heater - YouTube

Should water heater light be blinking? ›

When Is a Blinking Water Heater Light Dangerous? Most times, the error message on your water heater isn't a sign of danger. The blinking light tells you something's up, but most models today shut off before anything becomes unsafe.

What does blue light on water heater mean? ›

Rheem water heater status light is blinking blue due to a clogged exhaust vent, a defective pressure switch, or a faulty flammable vapor sensor. Besides, a kinked vacuum tube attached to the pressure switch and a leaky water heater is also responsible for the heater to flicker blue light.

What does an orange flame on a water heater mean? ›

Orange – Orange flame is usually dust or dirt being burnt. Yellow – Air is not getting to the flame, this needs to be inspected immediately. An adequate supply of combustion and ventilating air must be available without obstructions.

Why would pilot light go out? ›

Some of the possible serious reasons for pilot lights to go out include loose or broken gas valves, thermocouples or heat exchangers, faulty venting, low gas pressure, or high winds. If you believe there is a serious problem, don't hesitate to contact a professional.

How do I know if my pilot light is out? ›

How to Tell If the Pilot Light Is Out
  1. Locate the front cover panel on your furnace. It should be a little door that's easily visible. ...
  2. If your pilot light is on, it should be easy to see – your eyes will be drawn to the little flame.
  3. If you don't see a flame, your pilot light is out.
  4. If there is a flame, check the color.

Should pilot light always be on water heater? ›

The thermocouple's job is to shut a gas safety valve if the pilot light goes out. That's important because gas is always being supplied to the pilot to keep the flame lit. But if the pilot flame goes out, then the gas would still be released. After a while, the gas could collect in your home and become a health hazard.

Why is my pilot light on but no hot water? ›

Gas Water Heater Thermocouple Issues

If you can see that the pilot light is on, but your water heater is not able to deliver any hot water, then there might be an issue with the thermocouple. This element is, basically, a probe with a copper tube that is screwed into the gas valve.

How do I know if my water heater element is burnt out? ›

Most full-sized residential water heaters have two heating elements (top and bottom), but smaller water heaters may only have one.
...
Symptoms of a bad heater element include:
  1. Lukewarm water.
  2. Small amount of hot water.
  3. No hot water.
  4. Hot water runs out faster than usual.
  5. Water heater's circuit breaker constantly trips.
4 Jun 2021

How long does it take to burn out a water heater element? ›

When an empty water heater is powered on, the temperature of the element is raised to a destructive point if there is no cold water for it to react to. A dry-fired element can be damaged to the point of failure in 30 to 45 seconds, or it may last several months and fail.

How do you reset a hybrid water heater? ›

Somewhere on your electric water heater, you'll find a reset button. It's usually red and often located near the thermostat. It may also be hidden behind a removable metal panel on the unit—and then behind some insulation. Once you find the button, push and release it.

How long is Bradford White warranty? ›

Bradford White

The standard warranty included on all models is 6 years. You can upgrade that standard 6 year warranty to 10 years, for more peace of mind. The extended warranty is on both the tank and the parts.

How often should water heaters be replaced? ›

Many homeowners wonder “How often should a hot water heater be replaced?” In a typical situation, you should expect your water heater to last about ten years.

How do I tell what year my Bradford White is? ›

BRADFORD WHITE

They use a 20-year letter designation rotation for the year of manufacture. The first letter in the serial number represents the year of manufacture, and the second letter indicates the month.

What is the most common problem with water heaters? ›

Water leaks are perhaps the most common type of water heater issue you'll face. Any water heater will start to leak eventually, as by nature water will eventually corrode your tank and create microscopic cracks or fractures.

Why is my water only getting luke warm? ›

Sediment build up in the tank

Over time, sediment can build up in the bottom of the tank, where the burner usually is. This can lead to slower heating or poor efficiency in your water heater, meaning lukewarm water rather than hot water. The solution for this is to drain the tank and to use a water softener.

Do all hot water heaters have a reset button? ›

Yes, all water heaters should have a reset button. They can also be known as the “emergency limit switch”, “emergency cut off (ECO)”, “high-limit safety thermostat switch”, or “electric water heater reset button”.

Why does the red button on my water heater keep tripping? ›

If your water heater reset button keeps tripping, one of your heating elements may be broken or worn out. As this component is used to heat water, your hot water heater won't work without it. When the reset button on a water heater thermostat keeps tripping, the metal casing of the heating element may have cracks.

How much does it cost to replace a hot water heater thermostat? ›

Thermostat. You may also run into problems with the thermostat on your unit. The cost to repair or replace one is usually $150 to $200.

What does the red light on electric water heater mean? ›

The water heater is shutting down if there is a solid red status light. Wait 10 minutes before attempting to relight the pilot, and turn the gas control valve off.

How do I reset my Rheem water heater? ›

How Do I Reset My Tankless Water Heater?
  1. Head to the electric panel and locate the water heater circuit. ...
  2. Remove the panel cover and locate the reset button behind the insulation.
  3. Press it inwards until it clicks in place and then releases.
  4. Replace the panel cover.
  5. If the gas valve was disconnected, reconnect it.

Why is my hot water heater not blinking? ›

If the status light does not start blinking after 90 seconds, release the gas control knob, turn the gas valve off, and wait 10 minutes before attempting to relight the pilot. On newly installed water heaters, it may take up to 2-3 lighting attempts before the pilot lights and the status light starts blinking.

What powers the status light on a gas water heater? ›

Gas water heaters utilize a continuously running pilot light and should work in a power outage. Electric is hooked up to the gas water heater in order to create the spark for the pilot light to activate. However, once the pilot light is lit, it will continue to burn.

Should water heater light be blinking? ›

A blinking light on your water heater is an error message. It's also common to see these after you plug it back in when you're opening a shore house for the season. If there's no problem, the blinking light will become steady. If it changes color or keeps going on and off, then there's a problem.

How long does a water heater last? ›

Typically a residential hot water heater lasts between 6 and 13 years. Beyond 12 years, you are on borrowed time!

How long does it take for a water heater to heat up? ›

Now, let's get back to the question at hand: About how long should it take your hot water heater to do its thing? For gas water heaters, it usually takes on average 30 to 40 minutes for the water in the tank to be completely heated.

What trips the reset button on a hot water heater? ›

The high resistance caused by a loose wire produces a substantial amount of heat that can eventually cause fires. If there is a loose electrical connection within your water heater's system, your reset button's thermometer can trip (regardless of the water's temperature) if it picks up the heat from that loose wire.

How do I know if my water heater thermostat is bad? ›

How Do I Check My Water Heater Thermostat?
  1. No hot water – This most likely indicates a problem with the upper thermostat.
  2. Not enough hot water – This most likely indicates a problem with the upper thermostat.
  3. Slow hot water recovery – This is another problem that can occur when the lower thermostat is malfunctioning.
10 Feb 2021

How long do you hold the reset button on a hot water heater? ›

It depends on the size of the tank, but with any unit, you should be able to get in a hot shower with gas water heaters within 30-40 minutes and with electric tanks, about 60-90 minutes.

Why does my water heater keeps shutting off? ›

It's most commonly a thermostat or heating coil issue, which can be verified with an electrical tester. Another sign a water heater component is going bad is when the unit triggers a shut down every time hot water is called. If the breaker is tripping, an electrician can determine why the unit is shorting out.

How much does it cost to replace a thermocouple? ›

Thermocouple – $20 to $150

The thermocouple is an apparatus that senses whether the pilot light is lit and triggers the gas control valve. Repairs typically cost about $150 to have it done professionally, though a new thermocouple itself only costs about $20 on average.

Can you manually light a gas water heater with electronic ignition? ›

They use electronic ignition to ignite the gas. Do not attempt to manually light an electronic ignition system. If the pilot light is not lit: Attempt to re-light the pilot light, following the instructions posted on your water heater.

Videos

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3. Troubleshooting – Srvc Codes 3, 4, 5 Water Temp Errors
(Bradford White Water Heaters)
4. Troubleshooting – Service Code 2 (Low Pilot Signal)
(Bradford White Water Heaters)
5. Troubleshooting – Service Codes 7, 8 Gas Valve Fault
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